Shipping And Returns Policy
Shipping and Return Policy
- Shipping within India
We usually ship orders between 5 to 14 working days of receiving them. Our working days are Monday to Friday, excluding public holidays. Shipping times are estimated and given at the time of check out.
Please note the exceptions below:
- Orders of more than 10 pieces of the same product OR items marked under pre-order, it may take longer to process your order
- Busy periods such as holidays or unforeseen circumstances
- It could take 2 or more weeks for the item to be dispatched for items, not in stock.
In these cases, we will keep you informed via email.
We are shipping pan-India and aim to get your orders delivered within 5-14 working days. However, services may be affected in some parts of the country, resulting in a delay. Please bear with us during this time.
- Returns, refunds & more
Before you return a MyFuniturestory.com product, please take a moment to understand how our products are made. Our products are handcrafted, resulting in each product being unique and slightly different. The wood grain and knots you see on products are natural and a sign of the product’s beautiful texture, not a blemish. Similarly, you will find uniqueness in our other products.
The products are not copies of what is shown on the website – that is the charm of all products we sell! They teach the child about nature and its uniqueness.
That said, if you change your mind about an order you placed or by chance, receive a damaged product, we are happy to help you.
2.1 Cancellation Policy
In case you want to cancel an order, please email firstname.lastname@example.org within 24 hours of placing the order.
Myfuniturestory.com reserves the right to refuse or cancel an order if an incorrect price is listed or for any other reason. We will update you via email or call and refund 100% of any payment you may have made in such a situation.
If a non-delivery or late delivery occurs due to a wrong or incomplete name/address provided by the customer, non-availability of a recipient at the time of delivery, or related reasons on the customer’s side, any extra costs incurred by us for re-delivery will be claimed from the customer.
2.2 Returns Policy
- We accept return requests placed after 24 hours of order placement are unfortunately non-refundable.
- In case of any wear and tear due to usage the product is not returnable.
- In case of manufacturing defect you need to inform us within 24 hours. Mail image of the defect along with order id at email@example.com. We can offer you replacement or refund in within 7 days of proof of manufacturing defect.
Please note that we reserve the right to reject customers’ return requests in case of frequent returns from them. Some pin codes are also not feasible for a reverse pickup, in which case we will need to ask you to ship it back to us.